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Alaska Seaplanes

Terms and Conditions

Check in Information:

  • Passenger check-in is one hour prior to departure. Boarding will begin 20 minutes before scheduled departure. Failure to check-in on time will result in the cancellation of reserved seat(s) and a $40 no show or change fee.
  • There may be occasions when aircraft flights may depart before or after scheduled times.
  • To maintain an on-time operation and as courtesy to other passengers our aircraft will not be held for late-arriving passengers.
  • One infant under two (2) years of age, not occupying a seat, may be carried free of charge with a full fare adult passenger.
  • An unaccompanied child age five (5) through eleven (11) must have a responsible adult designated at the destination prior to flight’s departure.
  • FAA requires we account for actual passenger weight on each of our flights. Please provide Customer Service Agents your weight at the time of check-in. Persons of large stature may require special accommodations – see below.
  • Customers in need of special arrangements or assistance can contact the local Alaska Seaplanes Station Manager or email info@flyalaskaseaplanes.com.

Baggage:

Individual baggage must be weighed and labeled at the time of check in. Each passenger is allowed up to 50 lbs. of total baggage. Additional baggage or any baggage exceeding 50 lbs may be need to be transported on a separate or later flight due to various circumstances. Luggage weight and size or aircraft weight and balance may be a determining factor.

Additional baggage exceeding the 50 lb allowance will be subject to excess baggage rates. Additional handling fees apply for all overweight items.

Passengers have the option of shipping baggage at a higher priority rate as excess baggage, or alternatively the baggage can be shipped as cargo. Cargo shipments are loaded as space becomes available, after all other priority items have been loaded. 

Carry-on baggage is not permitted aboard any Alaska Seaplanes aircraft. Hand carry items such as a camera or book, or small strapped on items such as fanny packs or small purses may be kept in possession of the passenger during flight, but subject to final decision by the pilot for safety. 

Large or heavy items such as golf clubs, coolers, steamer trunks, skis, bikes, and large pet carriers may not fit into our aircraft without prior coordination with Alaska Seaplanes. Special arrangements must be made for any oversized or overweight items, or alternatively can be shipped as cargo and will go as space permits. 

For special arrangements or traveling with animals or oversized items, please call our local office or email info@flyalaskaseaplanes.com

All fragile, perishable, or hazardous items must be declared and will be transported at passengers’ risk. Any claims for damaged or mishandled baggage must be made within 24 hours of arrival time.

Some items which are not covered for loss or damage are listed below:

Antiques, heirlooms
Antlers, game trophies, pelts
Art objects, sculptures
Binoculars, telescopes, optical devices including eyeglasses
Business contracts, documents
Cameras, videos, photos, any photographic equipment, camcorders, audio equipment or film
Cash, currency
Computers, monitors, televisions and related equipment
Furs, including coats, gloves, and hats
Historical artifacts
Human Organs
Irreplaceable books, publications, collectibles such as baseball cards
Jewelry, watches
Keys
Medication
Negotiable papers
Original manuscripts
Personal electronic devices such as compact disks and video game cartridges
Precious metals, stones, or materials
Sales samples
Securities
Silverware

Hazardous Materials & Firearms:

Department of Transportation (DOT) and the Federal Aviation Administration FAA) requires that all hazardous materials be declared at the time of check-in. Failure to declare a hazardous material will result in penalties and fines. Shipment of an undeclared item will result in a minimum fine of $5,000. Shipment of a forbidden item will result in a minimum fine of $20,000. 

Some common items that require declaration:

Aerosols
Ammunition
Batteries - Acid filled, Lithium, etc.
Bear spray 
Coleman camp fuel (green canisters)
Fire Extinguishers
Flammable products 
Fuel canisters carrying fuel
Fuel canisters with residue or vapors
Internal combustion powered equipment (chainsaws, weed trimmers, generators)
Some examples of items forbidden on aircraft:

Compressed oxygen tanks
Easy-Off oven cleaner
Fireworks, explosives
Radioactive materials
Road, signal flares
Strike anywhere matches
If you are unsure whether your item contains hazardous materials, please ask a trained Customer Service Agent. The FAA Pack Safe Guide will provide you with some basic information and resources.  

Know before you fly what is permitted in your baggage. 

https://www.faa.gov/hazmat/packsafe/

Freight:

  • Freight can be dropped off and picked up at our convenient location in each community or at the Juneau International Airport located at 1873 Shell Simmons Drive during business hours.
  • Juneau location provides freezer and cooler storage for perishable items. Storage fees may apply. Stored items can be picked up during regular business hours.
  • All cakes, ice cream and other perishable items (cooler and freezer) are transported at the shippers’ risk.
  • No shipments will be accepted in open boxes or plastic bags. Shipping boxes are available for a small fee.
  • Unclaimed freight will be charged a storage fee if not picked up within 7 days.
  • GOLDRUSH Priority Freight is available for an extra fee for time sensitive items.

Animal Policy: 

All Animals must be transported in airline approved Kennels provided by the customer. Alaska Seaplanes no longer has kennels available for use by customers. All passengers expecting to travel with an animal must declare the animal at the time of the reservation. 

To ship an unaccompanied animal, please call ahead to make arrangements. Animals are shipped as space becomes available. We do not take "reservations" for animals.  All unaccompanied animals must be brought 1 hour prior to departure times, and picked up immediately upon arrival to its final destination. If animals are not picked up and the responsible party is not able to be reached, this can and will result in the involvement of the local animal control. Any fees associated to the negligence of the animal will be the responsibility of the animal owner. In the case of weather delays or cancellations, we require any animals to be picked up and cared for until which time we are able to accommodate the transportation of the animal.

Due to our size and weight limitations, not all animals are able to be accommodated. Animals can be refused to fly if they cause disruption to the comfort and/or safety to the flight or other passengers in any way. 

If passengers are traveling with a service animal, please call your local office after booking the reservation to ensure space is available.

Unaccompanied Animal Fee: additional $25 fee

Security:

  • Anyone who poses a threat of any kind maybe refused service.
  • Baggage and cargo of potentially dangerous or of suspicious nature may be searched by TSA, an Alaska Seaplanes agent, or local law enforcement agents.

Flight Delays:

  • Due to varied routes, changing weather conditions, and extenuating circumstances, there are occasional delays and/or cancelled flights. Arrival & departure times are often accurate, but cannot be guaranteed.
  • All flights are conducted weather permitting. Flights cancelled due to weather will require you to reschedule with an agent for the next available flight.
  • Other expenses incurred due to weather, including penalties by other airlines, are the full responsibility of the passenger. Alternate methods of transportation may be suggested by our ticket agents; however Alaska Seaplanes is not responsible for providing other means of transportation.

Reservations / Changes:

  • All reservations must be paid in full at time of booking. Any unpaid reservations will be waitlisted on the flight until payment has been confirmed.
  • Cancellations or changes must be made at least 24 hours prior to your departure time to avoid a $40 change fee.
  • Passengers who fail to call, show up, and/or check in for flights will be charged a $40 no show fee and will result in the cancellation of the onward or return reservation flight segments of your itinerary.
  • The ticket value less any applicable fees is good (1) one year from the original date of purchase.
  • Payments and/or changes to reservations may be made at any Alaska Seaplanes office or by phone.

Refunds:

  • Time limitation for refund requests is (1) one year from the date of original purchase.
  • Refunds will be credited to the original purchaser and made in the original form of payment.
  • A refund can be requested at any Alaska Seaplanes office or from by any of the options below:  

                                                       Mail: Alaska Seaplanes, Attn Refunds

                                                              8907 Yandukin Drive, Juneau AK 99801

                                                       Email: info@flyalaskaseaplanes.com

                                                       Fax: 888-546-5139 Attn: Accts Rec.

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To book a reservation today call (907) 789-3331

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Safety – Customers – Reliability - Pride in our Employees – Innovation